Privacy Is Paramount
Welcome to Recept ("Recept," "we," "our," or "us").
We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a demonstration, use our services, or otherwise interact with Recept.
By using our website or services, you consent to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
We may collect information that identifies or relates to you, including but not limited to:
Personal Information
Full Name
Business Name
Email Address
Telephone Number
Business Address
Company Website
Industry or Business Type
Business Information
Appointment scheduling data
Call routing preferences
Customer contact information submitted by you
CRM integrations
Calendar integrations
Technical Information
When you visit our website, we may automatically collect:
IP Address
Browser Type
Device Information
Operating System
Pages Visited
Time Spent on Site
Referral Sources
Cookies and Similar Technologies
2. How We Use Your Information
We use collected information to:
Provide our AI receptionist services
Process demo requests and inquiries
Respond to customer support requests
Improve our products and services
Personalize your experience
Send administrative communications
Process billing and payments
Monitor platform performance and security
Comply with applicable laws and regulations
3. AI Communications
Recept utilizes artificial intelligence and automation technologies to assist with business communications, including:
Phone call handling
Missed call response
SMS messaging
Appointment scheduling
Lead qualification
Customer service interactions
Certain communications may be processed using automated systems in order to provide requested services.
4. Marketing Communications
We may contact you regarding:
Product updates
Service announcements
Promotions
Educational content
Special offers
You may opt out of promotional communications at any time by following unsubscribe instructions or contacting us directly.
5. Cookies and Tracking Technologies
Our website may utilize cookies, pixels, analytics tools, and similar technologies to:
Improve website functionality
Analyze visitor behavior
Measure advertising effectiveness
Remember user preferences
Enhance user experience
You may disable cookies through your browser settings; however, portions of the website may not function properly.
6. Sharing of Information
We do not sell your personal information.
We may share information with trusted third-party providers that assist in operating our business, including:
Cloud hosting providers
Payment processors
Customer relationship management platforms
AI processing providers
SMS and telephony providers
Analytics providers
Customer support software
These providers are contractually obligated to maintain appropriate confidentiality and security measures.
7. Data Security
We implement commercially reasonable administrative, physical, and technical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as necessary to:
Provide requested services
Maintain business records
Resolve disputes
Enforce agreements
Comply with legal obligations
Information that is no longer required or if requested we securely deleted or anonymized.
9. Third-Party Services
Our website or services may contain links or integrations with third-party websites or applications.
Recept is not responsible for the privacy practices or content of third-party services. Users should review the privacy policies of those providers separately.
10. Children's Privacy
Our services are intended for business use and are not directed toward individuals under eighteen (18) years of age.
We do not knowingly collect personal information from children.
11. Your Privacy Rights
Subject to applicable law, you may have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your information
Request data portability
Object to certain processing activities
Withdraw consent where applicable
Requests may be submitted using the contact information provided below.
12. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and related laws regarding access to, deletion of, and control over your personal information.
13. International Users
If you access our services from outside the United States, your information may be transferred to and processed in the United States where privacy laws may differ from those in your jurisdiction.
14. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
Changes will become effective immediately upon posting the revised Privacy Policy on this page. Continued use of our services constitutes acceptance of any modifications.
15. Contact Information
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us: